Shipping Policy

At True_Royalty Brands, we strive to provide our customers with a seamless and reliable shipping experience for our unisex wear collections. Below you will find the details of our shipping policy:

Domestic Shipping

  • Processing Time: Orders are typically processed within 1-2 business days. Please note that orders placed on weekends and holidays will be processed on the next business day.
  • Shipping Methods: We offer various shipping options including Standard, Expedited, and Express shipping.
  • Shipping Costs: Shipping costs are calculated at checkout based on the selected shipping method and destination.
    • Standard Shipping: 3-7 business days
    • Expedited Shipping: 2-3 business days
    • Express Shipping: 1-2 business days
  • Free Shipping: We offer free standard shipping on orders over $100 within the continental United States.

International Shipping

  • Processing Time: International orders are processed within 2-3 business days.
  • Shipping Methods: We provide several international shipping options with varying delivery times.
  • Shipping Costs: Costs are calculated at checkout based on the destination and selected shipping method.
    • Standard International Shipping: 10-15 business days
    • Expedited International Shipping: 5-10 business days
  • Customs and Duties: Customers are responsible for any customs fees, duties, and taxes applicable in their country.

Tracking Your Order

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the delivery status of your order.
  • If you have an account with us, you can also track your order status in the "Order History" section of your account page.

Address Changes and Cancellations

  • Address Changes: If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that address changes cannot be guaranteed once the order has been processed.
  • Order Cancellations: If you wish to cancel your order, please contact us within 24 hours of placing the order. Cancellations requested after this period may not be possible as the order may have already been processed and shipped.

Delivery Issues

  • Lost or Stolen Packages: True_Royalty Brands is not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please check with your local carrier or postal service.
  • Damaged Packages: If your order arrives damaged, please contact our customer service team within 7 days of receiving the package. Provide your order number and photos of the damaged items for a prompt resolution.

Contact Us

If you have any questions or concerns about your shipment, please feel free to contact our customer service team at [jessecedillo14@true-royalty.com ] or call us at [ 8178298315]. We are here to assist you Monday through Friday, from 9 AM to 6 PM (EST).

Thank you for shopping with True_Royalty Brands. We appreciate your business and are committed to providing you with the best possible shopping experience.